|About Us This web site is owned and operated by Jinney Ring Craft Centre Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Jinney Ring Craft Centre Limited
Hanbury Road Hanbury Bromsgrove Worcestershire B60 4BU United Kingdom
Phone: 01527 821 272
Fax: 01527 821 869
V.A.T. No: GB 868 256 971
Company number: 5478069
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept payments through PayPal and also on most credit or debit cards from this site (we do not except American Express or Diner Cards). If you are in anyway concerned about using our site for payment we can also accept Visa and MasterCard by telephone. .
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We undertake to process all orders within 3 days of receipt.|
We will always endeavour ro meet the shipping dates specified on your order but cannot guarantee the delivery day.
|Delivery Schedule We will normally send your order to you in 5 business days. International orders are generally received in under 10 days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK, 20% VAT is included within the price shown.|
|Credit Card Security When you supply us with Credit Card details we do not input them to our wesbite or computers. We retain the merchant copy of the credit card transaction in a secure location for the legally required time frame. Your details will not be used again except where a credit is required.|
|Guarantee We offer no guarantees except where these are provided by the producers of the products purchased. |
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01527 821 272 (International +44 01527 821 272) or fax us on 01527 821 869 or write to us at Hanbury Road Hanbury Bromsgrove Worcestershire B60 4BU United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
If you telephone us we may record your call to ensure accuracy of ordering and for staff training purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
A. For Product Purchases (i.e not tickets or services)
1. You are entitled to cancel your order and return the goods within 10 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
2. Any goods returned should be in saleable condition.
B. For Services and Tickets
Your use of this site is subject to the following Terms and Conditions. By contacting us and ordering tickets you confirm that you have read and accept the Terms and Conditions in their entirety.
1.1 A legally binding contract will come into existence when we accept your order.
1.2 Acceptance of an order placed by you is subject to the condition that tickets are available for the event selected by you.
1.3 We will notify you by email if we accept your order. Acceptance will be deemed to have been effectively communicated to you when we send the email (whether or not you receive such communication).
1.4 No order will be accepted until we have received full payment for the cost of the tickets (including VAT).
1.5 Once purchased, tickets:
1.5.1 Can be transferred other parties subject to us being notified at least 5 hours prior to the event.
1.5.2 Cannot be exchanged for other good services or tickets.
1.5.3 Be refunded or returned unless the event is cancelled, moved to another date, or details of the event are significantly changed after an order has been placed (significant changes being a change of headline act, venue or show time).
1.6 If an event is cancelled, we will notify you by phone, email or in writing (using the details you provided us with at the time of ordering) and the face value of the ticket will be refunded.
1.7 If an event is moved to another date we will notify you by phone, email or in writing (using the details you provided us with at the time of ordering) and advise you of the rescheduled event. Tickets' will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 5 days after notification of the change (whichever is later) unless otherwise notified.
2. Price and Dispatch
2.1 Tickets will be dispatched to the address given when the order is placed by e-mail, unless you choose to collect them from therestaurant or shop during normal opening hours.
2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.
2.3 It is the responsibility of the customer to inform us of any change of address, contact number or email address, both before and after the receipt of goods.
3.1 The right to refuse admission to an event is reserved by the promoter and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
3.2 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age*, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances.
*Events and tickets where the age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket that you are booking and carry proof of age if appropriate.
4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.
4.2 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website.
4.3 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.
5. Special Circumstances
5.1 We reserve the right to provide seats other than those specified from the seats issued to you to the same or higher value within our building.
6.1 By entering and using our website, you consent to the collection, use and retention of your personal information.
(i) Information about you including you name, address, telephone number, email address and credit/debit card details is recorded on a computer database controlled by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.
(ii) We may also use the information for internal administration and analysis by us and our associated companies.
(iv) We do not sell, rent or trade your personal information to third parties for marketing purposes.
6.2 We operate and are registered in accordance with applicable UK Data Protection Legislation.
7. Use of our Website
7.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.
7.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit/debit card by someone not authorised to do so.
7.3 Our website uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.
8.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
9. No Waiver
9.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.